Why share access to my Google Business Profile account?

How do I give access to my GBP account?

Adding and optimizing photos

Creating and editing posts

Creating, adding, and replying to Q&A

FAQS: Google Business Profile.

Why do I need to share access to my Google Business Profile (GBP) account?

This allows us to connect your account with the platform, thus ensuring your data is constantly being pushed and pulled accurately. We never share this information with anyone else.

How do I give access to my Google Business Profile account?

Follow the steps on this instruction document.

How do I add and optimize Google Business Profile photos?

Log into the platform and navigate to Listings Management > Google Business Profile.

Navigate to the Photos tab.

In this tab, you can view, create, and optimize your Google Business Profile photos. 

For a Single Location

From your locations list, search and select the location you wish to edit.

Note that you can jump between sections through the left-hand menu.

At any time, you can save this new location as a draft, and finish it at a later time.

Upon completion, you will see a review screen, letting you know if you’re ready to add the location, or if there are errors to fix.

Once your location is ready to be added, select Add Location and you will see a success message letting you know that the new location has been added!

Add new photos

Click on Upload Photo in the upper right hand corner, next to the search bar.

Upload your photo(s) by either dragging and dropping into the window, or selecting from your computer.

Your files will load and you will be able to fix any errors right away.

Click on Upload.

Your photos will then be uploaded and show in the main tab as unpublished.

You can then Schedule or Publish each photo to the desired location(s) by selecting Schedule/Publish in the Actions column.

Optimize photos

NOTE: A photo can only be optimized if it has been Scheduled or Published.

To schedule or publish a photo to the desired location(s), select Schedule/Publish in the Actions column.

Optimizing your photos helps improve your ranking and boost SEO.

Under the Optimization column, click the Optimize button.

If a photo has already been optimized, a green check will appear near to it. You can edit the information by clicking the Re-Optimize button.

A window will pop up where you can add in details about the photo, such as a title, keywords, and description.

Once filled in, click Optimize.

How do I create and edit a Google Business Profile post?

Log into the platform and navigate to Listings Management > Google Business Profile.

Navigate to the Posts tab.

In this tab, you can view, create, and optimize your Google Business Profile posts. 

For a Single Location

From your locations list, search and select the location you wish to edit.

Note that you can jump between sections through the left-hand menu.

At any time, you can save this new location as a draft, and finish it at a later time.

Upon completion, you will see a review screen, letting you know if you’re ready to add the location, or if there are errors to fix.

Once your location is ready to be added, select Add Location and you will see a success message letting you know that the new location has been added!

Create a new post

Click on Create Post in the upper right hand corner, next to the search bar.

Select the Post Type you wish to create and click Save and Next.

Regardless of the post type selected, you will be guided through the steps to fill in the information needed to publish your post. You will be able to review your post before Scheduling or Publishing it.

Edit an existing post

Search and navigate to the post you wish to edit. 

Under the Actions column, select Edit.

The post information window will pop-up in the Review screen. You can navigate to the section you wish to edit information by clicking on it in the timeline.

Once you’ve completed your edits, click Publish Changes or Cancel.

How do I create add and reply to Google Business Profile Q&A?

Log into the platform and navigate to Listings Management > Google Business Profile.

Navigate to the Q&A tab.

In this tab, you can view, create, and optimize your Google Business Profile Q&As. 

For a Single Location

From your locations list, search and select the location you wish to edit.

Note that you can jump between sections through the left-hand menu.

At any time, you can save this new location as a draft, and finish it at a later time.

Upon completion, you will see a review screen, letting you know if you’re ready to add the location, or if there are errors to fix.

Once your location is ready to be added, select Add Location and you will see a success message letting you know that the new location has been added!

Replying to customer-asked questions

Select the Customer toggle in the upper left hand corner.

You will be able to see all customer posted questions and filter if you’ve replied through the Owner Answered column.

In the Actions column, click on Add Reply.

A pop-up with the question will appear, allowing you to fill in your answer. Click Publish when done, or Cancel.

Adding your own Q&A

NOTE: It is recommended to have at least 5 Q&As. You can pull from your FAQs page on your website to populate it.

Select the Owner toggle in the upper left hand corner.

In the right-hand corner, next to the search bar, click Add Question.

A pop-up will appear, prompting you to enter the question and answer.

Click Save and Next.

You can then select which locations you want it to post on and even choose to schedule a time to publish it.

Click Save and Next.

You will then be able to review it. Click Publish when done, or Cancel.

Still have questions?

Reach out to your Customer Success Manager directly via email or submit a support request via the form below!